Refund Policy

At IDEAFYL, we strive to maintain absolute clarity and adherence to international consumer rights. We provide a 30-day risk-free return window with zero return fees for our Singaporean customers. This framework ensures complete alignment with modern e-commerce transparency standards.

1. 30-Day Return Window

You have exactly 30 calendar days from the official delivery date (as recorded by the logistics carrier tracking system) to request a return or report an issue with your purchase. Requests submitted after this 30-day period will not qualify for a refund or replacement.

2. Return Criteria and Eligibility

To ensure a successful and compliant return process, items must fulfill the following objective benchmarks:

  • The item must be in its original, unaltered, and unused condition.
  • The item must be returned in its complete original manufacturer packaging, including all protective materials, inserts, tags, and accessories.
  • Items showing signs of intentional misuse, wear and tear, or external physical damage caused post-delivery will not be eligible for a refund.

3. 100% Free Returns (No Hidden Fees)

  • No Restocking Fees: We do not charge restocking fees or administrative processing fees under any circumstances.
  • Free Return Shipping: IDEAFYL covers the cost of return shipping for valid returns from Singapore. Contact us at support@ideafyl.shop to receive a pre-paid return shipping label and designated drop-off instructions. Do not ship packages back to the original origin address without our official label.

4. Damaged, Defective, or Incorrect Items

If your package arrives damaged during transit, features structural defects, or contains the wrong item version:

  • Please inspect your package immediately upon delivery.
  • Contact support@ideafyl.shop within 48 hours with crisp photographic evidence clearly showing the damage or defect alongside the shipping label.
  • We will issue an immediate replacement or full refund, including original shipping costs, upon verification.

5. The Return Process: Step-by-Step

  1. Initiation: Email support@ideafyl.shop with your original order number, product title, and reason for return.
  2. Label Issuance: Our team will review the request and email you a pre-paid return shipping label along with precise routing documentation.
  3. Packaging: Securely package the item in its original box to prevent transit damage. Paste the pre-paid label onto the exterior.
  4. Drop-Off: Drop the package off at the designated carrier location within Singapore. Keep your drop-off receipt as proof of mailing.

6. 10-Day Refund Processing Window

  • Inspection: Once your return package is delivered to our inspection warehouse, it will undergo compliance evaluation within 2 business days.
  • Refund Approval: Upon verifying that the item complies with our return eligibility criteria, an approval notice will be emailed to you immediately.
  • Credit Execution: Approved refunds will be automatically applied to your original payment method (e.g., your credit/debit card). The entire refund process, from the receipt of the returned item to the credit appearing in our system, will be handled within a strict 10 business days timeframe. Please note that your local financial institution may require additional processing days to post the funds to your account.

7. Non-Refundable Situations

  • Items returned without prior communication and an officially issued IDEAFYL return label.
  • Items damaged due to customer mishandling, unauthorized modifications, or failure to follow product care guidelines.

8. Corporate Governance

Brand Name: IDEAFYL
Parent Entity: BAKER D (RETAIL) PTY LTD (ACN: 606 073 134)
Registered Address: 433 Main Rd, Montmorency, VIC, 3094, Australia
Support Portal: support@ideafyl.shop
Support Line: +61 468 299 796