This Contact Us page lists the official customer service and business identity information for Ideafyl so customers can verify who operates the store.
Ideafyl support follows a simple case-review standard: identify the order, confirm the requested outcome, check the relevant delivery or return record, and provide the next actionable step in writing. When photographs are useful, support asks only for images relevant to the parcel or item condition. This keeps communication focused while avoiding unnecessary collection of personal information.
OUR IDENTITY
Legal Business Name: BAKER D (RETAIL) PTY LTD
Store Name: Ideafyl
Physical Business Address: 433 Main Road, Montmorency, VIC 3094, Australia
ABN: 48606073134
ACN: 606073134
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@ideafyl.shop
Business Phone Number: +61 468 299 796
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Customer messages are reviewed during the support hours above. If a request involves shipping, return inspection, payment verification, damaged goods, or carrier review, we may ask for extra order details before the case can be completed.